Frequently Asked Questions
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Trading
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What to Send?
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Membership
Memebership information
Top 3 - most frequently asked questions
What are Swoondle Rewards?
- Swoondle Rewards are credits posted to member's accounts that can be used for anything on the Swoondle site: membership fees, shipping, or item upgrades.
- Rewards can be earned through Referrals Rewards or Partner Perks. Learn more about how to earn rewards here.
- Swoondle Rewards can not be redeemed for cash.
- Swoondle Rewards are limited to active members only. Your rewards will expire if you cancel your membership or it lapses for more than 30 days.
Can I let my friend or family use my trading credits?
- You can “gift” your trade balances to a friend or family member, but they will need to be a subscribing member in order to use them. Send us an email with the following:
- Recipient name
- Recipient address
- # of trades at which level (e.g. “I’d like to gift five of my Level 2 trades and three Level 4 trades to Tracy Smith…”)
How does "valuation" work?
- Every item or sets of items are put into a Level (Level 1 - Level 5). Level 1 being the lowest level; Level 5 the highest.
- Factors that determine the valuation are: Brand, Condition, Item type (e.g. t-shirt, outerwear...), Material, Supply/Demand, and Size.
- Over time, we may put items "on sale", but this will not change the trading values you originally received.
- As supply/demand changes for different items the valuation may change as well. Again, this will not impact the trading value/credits you have already received.
FAQs/ Trading
Trading
Can I donate my trades to someone in need?
- Yes! Send us an email with the # of trades at which level (e.g. “I’d like to donate five of my Level 2 trades and three Level 4 trades) and we will work with our partner charity - Roomtogrow.org to ensure they get what is most needed for the season.
Can I let my friend or family use my trading credits?
- You can “gift” your trade balances to a friend or family member, but they will need to be a subscribing member in order to use them. Send us an email with the following:
- Recipient name
- Recipient address
- # of trades at which level (e.g. “I’d like to gift five of my Level 2 trades and three Level 4 trades to Tracy Smith…”)
I see some listings on the site have more than one item in them. Do those count as 1 trade?
- Yes, each listing is considered one trade. The Swoondle Society reserves the right to bundle/group items as necessary. The most common reason is for outfits (e.g. a top and matching shorts).
Can I pay cash for items I see available for trade?
- You can buy trades. Each Level has an associated cost. Level 1 = $6, Level 2 = $12, Level 3 = $22, Level 4 = $36, Level 5 = $54.
I see an item that I want, but it's a higher level than what I have in my account. Can I still order it?
- Yes! The system will automatically use your balances and charge you the difference of the value of the levels in cash.
- A common example - I see a Level 4 or 5 that I want, but I only have a Level 3. You can still add that Level 4 or 5 to your order and we will just charge you the difference in the Levels :)!
- You will see on the checkout page "Upgrade Level 3 --> Level 4"
Can I combine several of my lower level trades to get one "bigger" or higher-level trade?
- No, trades cannot be added together. They do not function as currency. Every trade is 1 for 1.
- You can supplement your lower Level trade with cash to get to a higher level.
Can I use one higher-level trade to get two lower-level ones?
- Yes, you can trade to a lower level and we will provide you with an additional trade valued at the difference in levels. (e.g. if you trade a level 5 for a level 3, we will credit you for a level 2). BUT this is not currently supported via the website. Please email us and we can facilitate this for you. What’s better than shopping and getting a credit to do more?
What if I don't find anything to trade?
- We continually add items as new members join and send in garments. Your trades won't expire as long as you are a subscribing member. If you truly cannot find anything, (we’d be surprised!) you always have the option to donate your trades.
Where do all the clothes that cannot be traded go?
- Items that cannot be traded will go to textile recycling. Typical charities do not want damaged/stained children's clothing as they use clothing to raise funds for their missions.
- Our partner for textile recycling is Green Tree Textiles.
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What to Send
Process Related
Membership
FAQs/ Trading
What To Send
What should I send to Swoondle?
- Please view the “What to Send” Swoondle submission guidelines for details.
- Children's clothing & footwear, without damage or stains, freshly laundered.
- Ergobaby Carriers
Can I Send You Baby Gear?
- Swoondle now has a partnership with Ergobaby and will accept Ergobaby carriers for exchange credits! We do not accept any other baby gear, carriers, toys, etc...
Do I need to put anything in my bag, besides clothes? How will you know it's mine?
- You do not need to include anything in your shipping bag other than your clothes/accessories.
- Each shipping label we send to you is already customized with your information. The Swoondle Society will look at your unique tracking number to reference whose bag was received.
Do you accept items from budget brands?
- We use the following matrix to value items from budget brands. You will receive partial or full credit for budget brand items that are in excellent condition, but we won't photograph and post each of those items on our site.
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Process Related
What happens after I send my bag to The Swoondle Society?
- We will email you when we receive your bag. This can take anywhere from 2-5 business days.
- All items are then sorted. All eligible items are cataloged and photographed.
- Eligible Items are given a Trading Value - Level 1 (lowest) to Level 5 (highest)
- Items are packaged, stored and listed on the website for trading.
- Once you have a Swoondle Trading Balance in your account, you can shop/trade on the site.
How does "valuation" work?
- Every item or sets of items are put into a Level (Level 1 - Level 5). Level 1 being the lowest level; Level 5 the highest.
- Factors that determine the valuation are: Brand, Condition, Item type (e.g. t-shirt, outerwear...), Material, Supply/Demand, and Size.
- Over time, we may put items "on sale", but this will not change the trading values you originally received.
- As supply/demand changes for different items the valuation may change as well. Again, this will not impact the trading value/credits you have already received.
What are Grab Bags?
- Grab bags are sets of similarly-sized, lower value items.
- Members who send in lower-valued items (layettes, onesies, parts of outfits, t-shirts, leggings, etc...) will receive partial credit for these items.
- Swoondle Society members can also trade for Grab bags. These will be options available as Level 1 trades. They're a great way to stock all those basics.
What is The Swoondle Society’s Return Policy?
- All orders are “final sale.” You may choose to re-Swoondle any items you receive. If you received an item in error please email us and we will fix the situation.
- To re-Swoondle an item, simply send it back to us in your pre-paid Swoondle trade-in bag. Keep the tracking code with the item so we can ensure you get credit for the same level. You will receive a credit (Level 1-5) to your account for the item.
- Please note that unless there was an issue with your order, we do not offer refunds on shipping or paid trades.
What are Swoondle Rewards?
- Swoondle Rewards are credits posted to member's accounts that can be used for anything on the Swoondle site: membership fees, shipping, or item upgrades.
- Rewards can be earned through Referrals Rewards or Partner Perks. Learn more about how to earn rewards here.
- Swoondle Rewards can not be redeemed for cash.
- Swoondle Rewards are limited to active members only. Your rewards will expire if you cancel your membership or it lapses for more than 30 days.
How do Partner Perks Work?
- Members can earn Swoondle Rewards (site credit) when they shop with our retail partners.
- You must use (click through) our partner links and shop on their websites to receive credit.
- You must email us with your order number so we know whom to credit.
- You must have an active Swoondle membership at the time of crediting to receive credit.
- Rewards can take up to 60 days to be credited.
- Your reward value will be credited to your Swoondle account in the form of Swoondle Rewards, which can be used on any Swoondle.com purchases or membership fees.
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What To Send
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FAQs/ Trading
Membership
What are the costs associated with this program?
- A membership is $20 per month for 5 free trades per month. Additional trades are $4 per item.
- 1 free order shipment per month
- Initial shipping bag is included with membership. Free shipping bag included with each member order. Additional shipping bags $5 for members, $10 for non-members
How can I pause or cancel my membership?
- email us and we'll help you with any membership needs
- You can pause your membership for up to 3-months - during this period no new free trade credits or shipping credits will be added to your account
- Upon cancelation any free trade/free shipping credits will be removed from your account